Overview:
Join the exciting world of bowling at Bowl 360, where we are committed to delivering a clean, safe, organized, and excellent guest experience.
We are seeking reliable, hardworking, detail-oriented, and customer-focused team members to support both front desk guest service and facility upkeep. This position may include greeting guests, managing lane assignments, processing transactions, operating front desk systems, answering phones, resolving customer concerns, cleaning guest areas, assisting with basic maintenance, and helping ensure the bowling center remains safe, welcoming, and fully functional.
This is a hands-on role that requires professionalism, a positive attitude, attention to detail, teamwork, and the ability to assist guests, staff, visitors, and management when needed. Every position may be required to cross-train when needed to support other areas of the business, except management and above.
KEY RESPONSIBILITIES:
Greet, welcome, and direct guests in a friendly and professional manner.
Maintain an upbeat attitude and remain focused on guest needs.
Manage the guest waitlist and communicate wait times clearly.
Track lane availability and assign lanes, shoes, and other bowling equipment.
Operate the POS system, central panel, computers, and P/A system.
Answer and forward incoming phone calls.
Provide basic and accurate information in person, by phone, and by email.
Verify that lanes are cleaned and sanitized before directing guests to them.
Process sales transactions and accept payments.
Verify credit card information matches the customer’s identification when required.
Check for and prevent acceptance of counterfeit bills.
Acknowledge and resolve customer complaints when possible.
Contact management for customer issues or situations that cannot be resolved directly.
Ensure guest satisfaction and provide professional customer support.
Maintain a clean, organized, and professional front desk area.
Complete all assigned daily tasks and front desk duties.
Assist with game room upkeep, cleaning glass doors, removing garbage, dropping balls, wiping monitor screens, and other assigned cleaning or operational tasks.
Keep the inside and outside of the building clean, safe, organized, and presentable at all times.
Perform general cleaning tasks, including dusting, sweeping, vacuuming, mopping, cleaning ceiling vents, restroom cleaning, and other assigned duties.
Clean and maintain rooms, hallways, restrooms, lockers, offices, stairways, windows, glass, doors, game rooms, and guest areas.
Maintain and organize the ping pong room, including cleaning up balls, keeping the room clean, and being attentive to guests actively playing.
Sweep, clean, and maintain the exterior of the building, including collecting trash and removing weeds.
Manage routine upkeep of exterior areas, green space, entrances, walkways, and parking lot.
Remove garbage and recycling throughout each day and prepare bins for weekly pickup.
Replenish restroom supplies regularly and check restroom equipment, including sinks, toilets, hand dryers, air fresheners, toilet paper dispensers, and related fixtures.
Maintain fire exits, fire extinguishers, sanitizer pumps, chairs, tables, bathroom fixtures, and general building maintenance items.
Clean, stock, and maintain the porter room.
Perform general cleanup of all building areas as directed by management.
Complete daily, weekly, and monthly cleaning and maintenance checklists as assigned.
Check the building at the beginning and end of each shift.
Maintain the back-end area and keep it clean, organized, and safe.
Clean ball returns, lanes, and gutters daily.
Oil lanes during league season as directed.
Check bowling balls weekly to confirm they are in good condition and report damages or replacement needs to management.
Apply basic fixes to equipment, bowling equipment, building systems, and facility areas as needed.
Perform basic machine maintenance as directed by head mechanics, assistant general managers, facility managers, owners, or management.
Assist with basic troubleshooting, repairs, and maintenance tasks as requested.
Change beer kegs when needed.
Complete daily, weekly, and monthly cleaning and maintenance checklists as assigned.
Check the building at the beginning and end of each shift.
Maintain the back-end area and keep it clean, organized, and safe.
Clean ball returns, lanes, and gutters daily.
Oil lanes during league season as directed.
Check bowling balls weekly to confirm they are in good condition and report damages or replacement needs to management.
Apply basic fixes to equipment, bowling equipment, building systems, and facility areas as needed.
Perform basic machine maintenance as directed by head mechanics, assistant general managers, facility managers, owners, or management.
Assist with basic troubleshooting, repairs, and maintenance tasks as requested.
Change beer kegs when needed.
Assist with shipping and receiving supplies and materials.
Assist with running food and beverages to guests when needed.
Assist with bussing and cleaning tables as necessary.
Follow all applicable safety rules, policies, and procedures.
Assist other departments when needed to support smooth center operations.
Immediately notify management of any situation that cannot be addressed or handled.
Perform any other customer service, cleaning, maintenance, or operational duties requested by management or ownership.
Cross-train in other areas of the business as time allows.
Report to work in proper uniform, on time, ready and able to perform all shift duties.
QUALIFICATIONS:
- Previous customer service, front desk, hospitality, retail, bowling center, entertainment, maintenance, porter, janitorial, facility, or general labor experience preferred.
- Must be 18 years of age or older , for all position.
- Friendly, outgoing, and guest-focused attitude.
- Strong communication and interpersonal skills.
- Ability to multitask in a fast-paced environment.
- Detail-oriented and organized.
- Comfortable using POS systems, computers, phones, and basic office/front desk equipment.
- Ability to handle customer concerns professionally and calmly.
- Basic repair and maintenance skills preferred.
- Experience using hand tools and electrical tools preferred.
- Basic knowledge of plumbing and electrical systems preferred.
- Strong attention to detail, cleanliness, and organization.
- Physical stamina and dexterity.
- Ability to follow checklists, oral instructions, written instructions, and safety procedures.
- Ability to work independently and as part of a team.
- Ability to assist staff, guests, officials, and the public in a courteous manner.
- Ability to apply common sense and good judgment to daily job duties and customer interactions.
- Reliable, punctual, professional, hardworking, and team-oriented.
- Must maintain a neat, professional appearance and positive attitude.
PHYSICAL REQUIREMENTS
- Ability to stand and walk for long periods of time.
- Ability to bend, reach, climb, clean, stock, sweep, mop, and assist guests as needed.
- Ability to lift and carry bowling shoes, bowling balls, supplies, and other front desk or facility items as needed.
- Ability to lift and carry objects weighing over 30 pounds.
- Ability to lift and carry objects over 100 pounds with assistance when needed.
- Ability to work safely around bowling equipment, cleaning supplies, tools, facility equipment, and guest areas.
- Ability to work occasionally in poor weather conditions, including heat, cold, rain, or snow.
- Ability to work in a busy, active entertainment environment.